As a maintenance technician in a prestige University in London we used to receive our jobs via phone which would then be relayed to us, the priority of the job determined by the supervisor.
We now use Ipads, all the jobs are dropped into the cloud and we pick them up, sometimes we need parts or have no access to do a job at a particular time and sign it off for completion another time, then it goes back to the cloud and is never seen again.
Our meetings are on Teams or Whats app. Its dehumanising and degrades the life experience, enhancing depression and loneliness, depression caused by the apparent feeling on worthlessness. Interaction disappears to visions of stonecast newsreaders with blurred backgrounds.
There is no benefit to using technology where it used to create a more ‘efficient’ and ‘productive’ algorithm for a workforce. This is engineered by Human Resources. Once we had a Personnel Department who cared for the well being of staff, who implemented training and awareness etc, Human Resources came across the pond and instead the workforce are now merely statistics as a necessary evil on a balance sheet, where prior it was about the well being and the healthy structure of the workers it is now means to create a better financial target.
Our system to deliver work depends on constant WiFi access, which always drops out in plant rooms or basements. It depends always on the software provider upgrading the system when the Ipad itself updates its operating software, and this means the software provider charges more for updates, its a bind, a cruel contract that after the initial investment of setting it up becomes a millstone around the neck, either pay up, or lose it. No software company will offer you a system that comes with a cost-free warranty to upgrade/update it in perpetuity, this would saturate the market and the increased and continual profit of the software provider would diminish. Human Resources don’t like that. Human Resources don’t want humans, just resources that configure their targets.
What you accept is what you deserve.
The Western Gate 
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